Suhaiza Zailani, Lee Chee Kheng and Yudi Fernando (2008) Service Quality Analysis on the Consumer Perceptions Toward Online Ticketing: Evidence in Malaysia. International Business Management, 2 (1): 11-21 [pdf]
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Suhaiza Zailani, Noornina Dahalan, Yusof Hamdani & Yudi Fernando (2008) SUPPLY CHAIN TECHNOLOGY: AN EMPIRICAL STUDY IN THE CONTEXT OF MALAYSIA. Proceedings of the 9th Asia Pasific Industrial Engineering & Management Systems Conference (APIEMS), December 3rd – 5th, Nusa Dua, Bali, INDONESIA. [pdf]
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Suhaiza Zailani , R. Premkumar and Yudi Fernando (2008) Factors Influencing the Effectiveness of Operational Information Sharing within Supply Chain Channels in Malaysia.Operations and Supply Chain Management: An International Journal (OSCM), Vol. 1, No. 2, September 2008, pp. 85-100 [pdf]
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Suhaiza Zailani, Tutik Asrofah and Yudi Fernando (2008) FACTORS INFLUENCING THE EFFECTIVENESS OF BENCHMARKING PRACTICE AMONG MANUFACTURING COMPANIES IN INDONESIA. 8th Global Conference on Business & Economics, October 18-19, Florence, Italy. ISBN : 978-0-9742114-5-9 [doc]
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Chan Wai Kuen, Suhaiza Zailani and Yudi Fernando (2009) Critical factors influencing the project success amongst manufacturing companies in Malaysia. African Journal of Business Management Vol.3 (1), pp. 016-027, January 2009 [pdf]
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Phyanthamilkumaran, Suhaiza Zailani, and Yudi Fernando (2008) The Role of Cultural Change in the Relationship between Critical Factors with the Success of Statistical Process Control (SPC) Projects. PROCEEDINGS OF Annual London Conference on MONEY, ECONOMY AND MANAGEMENT” 3-4 July 2008, Imperial College, London, UK [pdf]
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Zailani, Suhaiza and Hj Din, Saari and Abd Wahid, Nabsiah (2006) The Effect Of Internal Measures Of Service Quality On Business Performance: A Case Of Hotel Industry In Malaysia. In: 6th Annual Hawaii International Conference on Business, 25-28 May 2006, Honolulu,Hawaii. [pdf]
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Zailani, Suhaiza and Jauhar, Junaimah and Othman, Rosly and Ng, Lee Yen (2006) A Comparison Between ISO-Certified And Non ISO-Certified Colleges On Service Quality In Higher Education: Student's Perception. In: 6th Annual Hawaii International Conference on Business, 25-28 May 2006, Honolulu,Hawaii [pdf]
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